At Mai Peptide Lab, customer satisfaction is important to us. We are committed to delivering premium research-grade peptides backed by strict quality control standards and Certificates of Analysis (COAs). Because of the specialized nature of our products, certain conditions apply to returns, exchanges, and refunds.
Please review this policy carefully before placing an order. By purchasing from Mai Peptide Lab, you acknowledge and agree to the terms outlined below.

Our Quality Commitment

Every product supplied by Mai Peptide Lab undergoes rigorous quality assurance procedures. Our peptides are manufactured according to strict standards and are supported by independent testing and Certificates of Analysis whenever applicable. We stand behind the quality and integrity of every product we sell.

Return Eligibility

Due to the sensitive and specialized nature of research compounds, returns are only accepted under specific circumstances.
  • Incorrect product received
  • Damaged product upon delivery
  • Missing items from an order
  • Product quality concerns verified by our team
  • Shipping errors caused by Mai Peptide Lab

Non-Returnable Items

To maintain product integrity and ensure customer safety, we cannot accept returns for:
  • Opened products
  • Used products
  • Products damaged after delivery
  • Orders placed with incorrect customer information
  • Products stored improperly after receipt
  • Orders older than 30 days from delivery date

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact our support team within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
  • Your order number
  • Photos of the package and products
  • A detailed description of the issue
  • Any supporting documentation if applicable

Refund Process

Once a refund request is received, our team will review the claim and determine eligibility based on the information provided.
Approved refunds will be processed using the original payment method whenever possible.
Depending on your financial institution or payment provider, refunds may take several business days to appear in your account.

Replacement Policy

In certain situations, we may offer a replacement instead of a refund.
  • Damaged products during shipping
  • Incorrect items shipped
  • Verified manufacturing defects
  • Missing products from an order

Order Cancellations

Orders may be canceled before shipment by contacting our support team as quickly as possible.
Once an order has been processed or shipped, cancellation requests may no longer be possible.

Shipping Issues

While we work with trusted shipping carriers, delivery times are not guaranteed and may occasionally be affected by circumstances beyond our control.
  • Weather delays
  • Carrier disruptions
  • Customs inspections
  • Incorrect shipping information provided by the customer
  • Unexpected logistical delays

Research Use Disclaimer

All products sold by Mai Peptide Lab are intended strictly for laboratory and research purposes only. Products are not intended for human consumption, medical use, diagnosis, treatment, or prevention of disease. Customers are responsible for ensuring compliance with all applicable laws and regulations in their jurisdiction.

Need Assistance?

If you have questions regarding returns, refunds, replacements, or order concerns, our customer support team is here to help.

Mai Peptide Lab
Email: support@maipeptidelab.com
Website: www.maipeptidelab.com

Confidence in Every Order

Shop with confidence knowing that every Mai Peptide Lab product is backed by rigorous quality standards, transparent testing practices, and dedicated customer support.

Contact Support